Personal support for paid plans
Personal support is available only with an active paid Pro or Developer plan. Guest and Free access include documentation and FAQs, but no personal support.
Sign in and open a ticket in Dashboard → Support. Replies appear in the same conversation in your dashboard. Email notifications are not currently available, so return to the ticket to check for a response.
Using Genory for free
Guests and Free accounts do not include personal support. Browse the documentation and FAQs for self-service help. With an account, you can submit bug reports and feature suggestions from the dashboard; these are not personal support requests.
What to include
A short, reproducible report helps us investigate the right part of the application.
- The tool or page and selected country.
- What you expected and what happened instead.
- The error message and approximate time of the request.
- For payment questions: your order ID, payment asset/network and current status.
Share the issue, not your secrets
Use synthetic examples in support conversations. Do not send passwords, API keys, wallet recovery phrases, private keys, authentication codes or customer datasets. Revoke a compromised API key in your dashboard before reporting the incident.
Operator and direct contact
Operator / legal name: Genory LLC
3833 Powerline Road, Suite 301
Fort Lauderdale, FL 33309
USA
Phone: +17276567907
Support email: [email protected]
For business, legal and privacy enquiries, contact us directly by email. No paid plan is required for these enquiries. No response-time guarantee is currently offered.
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